FAQ

The following RSA page provides you with information on:

Is the course valid in my State?

Please click here to see the information for each State and Territory of Australia

Who needs to complete the RSA course?

This varies from State to State – please click here to see the information for your State

In general RSA training applies to:

  • licensees;
  • approved managers;
  • staff, including promotional staff, involved in the sale, supply and service of alcohol;
  • volunteers, including club directors, who have liquor service responsibilities and
  • security officers with crowd control duties.

Are the courses suitable for flight attendants?

The Responsible Service of Alcohol course is accepted by airlines hiring cabin crew.

Which training providers offer the RSA course?

RSA training must be undertaken by a training provider approved by the required licensing authority.
Students are issued with an approved certificate on behalf of the Authority on completion of the course. This certificate needs to be retained by students and a copy needs to be provided to the venue management, as it is required to be kept in a register by the licensee at the premises.

What is the difference between on-line and face to face training?

They both provide the same qualification SITHFAB002: Responsible Service of Alcohol, however, online learning is self-paced and doesn’t have to be taken and completed all at once. So you can do the course at your leisure without taking time off work and no need for the expense of parking or transport, babysitters, or time organising these. You also have the option of logging back into the course at any stage to refresh your memory, when situations arise at work. You can complete it in the comfort of your own home. The level of training is consistent and not dependent on the trainer that you get that day.

Are there any other computer requirements?

Speakers are recommended, although headphones would do. But one of them is compulsory as the Presentation has Audio.

What type of internet connection is required?

Broadband/Cable Internet is required. 3G Wireless, including the ones having USB Wireless Modems, are NOT recommended. Dial-Up is not suitable, sorry

What type of web browser and computer can I use?

The supported browsers for this course include Mozilla Firefox and Google Chrome. Your browser should be up to date with the latest version for optimal performance. This course is compatible with desktop computers (screen resolution of at least 1024×768), iPad, iPhone, iPad mini, android tablets and android phones.

Where can I download the browser plugins?

The following plugins and software are free.

Mozilla Firefox, Google Chrome – our preferred internet browsers.
Adobe Acrobat Reader – used to view/print your certificate.

What about GST?

This course does not have GST as it is work related training.

Can I get a Tax deduction?

Please contact your accountant

I have lost my certificate / Login details

You can log back in and print or email your certificates any time you need to (provided they are still valid) Please contact us via phone, email, or live chat if you are having any difficulties logging in. Please check your receipt to confirm that you did the course through us. We can only help if you are one of our customers.

How much time does the RSA course take?

Please allow approximately 4-5 hours to complete this course and the related assessments (plus 1-2 weeks for the third-party observation report).

Can I do some of the course now and the rest later?

Absolutely! Our course is divided into sections of learning.

Your page will be automatically bookmarked when you exit, this makes it easy to continue where you left off.

My registration email is missing, how can I find it?

Many email programs place this kind of emails in the “junk email” folder so please check there. If you can not find the email please contact support.

Can I do the course outside Australia? (I would like to come for a working holiday)

Yes absolutely. Australia has different laws in every state so you need to check the requirements by clicking here to see what is required in the States/Territories of Australia that you intend to visit. You can not use your certificates outside Australia.

How long do I have to complete the course?

You have 3 months from when you pay for the course to complete it.

What happens if I fail?

You can re-attempt the assessment if you do not pass. You will receive detailed feedback from our Assessors on your incorrect answer and be asked to re-submit the assessment.

How do I pay?

You can pay via credit or visa debit.

If these are not possible then we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases, it can take 3-5 days to gain access to the course.

I have more questions

Please click to Contact Us via phone, email or live chat and we will be happy to provide you with the answer.

How do I get my RSA certificate?

Once you have completed the course and passed the assessments, you will be able to print, save or email yourself a copy of your Statement of Attainment from our online system.

Unique Student Identifier (USI)

Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI). Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.

If you don’t already have your USI number this can be created easily through the profile section of your account. For more information regarding the USI please visit www.usi.gov.au.

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