FAQ

The following RSA page provides you with information on:

• Is the course valid in my State?
• Who needs to complete the RSA course?
• Are the courses suitable for flight attendants?
• Who offers the RSA course?
• What is the difference between on-line and face to face training?
• Are there any other computer requirements?
• What type of computer is required? Does it work with Mac’s?
• What type of internet connection is required?
• What web browsers are supported?
• Where can I download the browser plugins?
• What about GST?
• Can I get a Tax deduction?
• How do I get my RSA certificate?
• I have lost my certificate / Login details?
• How much time does the RSA course take?
• Can I do some of the course now and the rest later?
• Is this course suitable for flight attendants?
• My registration email is missing, how can i find it?
• Can I do the course outside Australia?
• How long do I have to complete the course?
• What happens if I fail?
• How do I pay?
• I have more questions?

Is the course valid in my State?

Please click here to see the information for each State and Territory of Australia

Who needs to complete the RSA course?

This varies from State to State – please click here to see the information for your State

In general RSA training applies to:

• licensees;
• approved managers;
• staff, including promotional staff, involved in the sale, supply and service of alcohol;
• volunteers, including club directors, who have liquor service responsibilities and
• security officers with crowd control duties.

Are the courses suitable for flight attendants?

The Responsible Service of Alcohol course is accepted by airlines hiring cabin crew.

Which training providers offer the RSA course?

RSA training must be undertaken by a training provider approved by the the required licensing authority.

Students are issued with an approved certificate on behalf of the Authority on completion of the course. This certificate needs to be retained by students and a copy needs to be provided to the venue management, as it is required to be kept in a register by the licensee at the premises.

What is the difference between on-line and face to face training?

They both provide the same qualification SITHFAB009A, however online learning is self paced and doesn’t have to be taken and completed all at once. So you can do the course at your leisure without taking time off work and no need for the expense of parking or transport, babysitters, or time organising these. You also have the option of logging back into the course at any stage to refresh your memory, when situations arise at work. You can complete it in the comfort of your own home. The level of training is consistent and not dependent on the trainer that you get that day.

Are there any other computer requirements?

Speakers are recommended, although headphones would do. But one of them is compulsory as the Presentation has Audio.

What type of computer is required? Does it work with Mac’s?

Windows is the recommended Operating System. Although it would work on a Mac and Linux, Mac has issues with Flash not being able to render properly.

What type of internet connection is required?

Broadband/Cable Internet is required. 3G Wireless, including the ones having USB Wireless Modems, are NOT recommended. Dial-Up is not suitable, sorry

What web browsers are supported?

Microsoft Internet Explorer and Mozilla Firefox are recommended. Firefox if available is the better choice. But either of them should have JavaScript enabled and Adobe Flash Plugin installed.

Also all Pop-Up Blockers should be turned off. Some Clients have Add-ons installed in their browsers like Norton Bar, Ask.com Search Bar etc which also have inbuilt pop-up blockers.

Your computer/browser probably already meets all of these requirements. But if you are having any difficulties please contact our support team.

Where can I download the browser plugins?

The following plugins and software are free.

Mozilla Firefox, Internet Explorer 9 – our preferred internet browsers.

Adobe Flash plugin – required to display the course.

Adobe Acrobat Reader – used to view/print your certificate.

What about GST?

This course does not have GST as it is work related training.

Can I get a Tax deduction?

Please contact your accountant

How do I get my RSA certificate?

As soon as you complete the course you can print your certificates.

We use the standard Adobe Acrobat PDF file so you can easily print or email the files when you finish the course. You can also log back into the course and print or email them at any time you need it in the future. If you can’t remember your login, don’t worry, just give us a call and we can retrieve it for you.

I have lost my certificate / Login details?

You can log back in and print or email your certificates any time you need to (provided they are still valid) Please contact us via phone, email, or live chat if you are having any difficulties logging in. Please check your receipt to confirm that you did the course through us. We can only help if your are one of our customers.

How much time does the RSA course take?

The course is self-paced, so you can take as long as you like. In some States it is a requirement that the course take at least 4 hours so our course meets those minimum guidelines.

Can I do some of the course now and the rest later?

Absolutely! Our course is divided into sections of learning.

Your page will be automatically bookmarked when you exit, this makes it easy to continue where you left off.

Is this course suitable for flight attendants?

Yes, our nationally recognised RSA certificate is accepted by all Australian airlines.

My registration email is missing, how can i find it?

Many email programs place these kind of emails in the “junk email” folder so please check there. If you can not find the email please contact support.

Can I do the course outside Australia? (I would like to come for a working holiday)

Yes absolutely. Australia has different laws in every state so you need to check the requirements by clicking here to see what is required in the States/Territories of Australia that you intend to visit. You can not use your certificates outside Australia.

How long do I have to complete the course?

You have a year from when you pay for the course to complete it.

What happens if I fail?

You can continue to take the assessments until you pass. (There is no extra cost) You will only be able to proceed to the next assessment when the previous one has been passed.

How do I pay?

You can pay via credit or visa debit.

If these are not possible then we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases it can take 3-5 days to gain access to the course.

I have more questions?

Please click to Contact Us via phone, email or live chat and we will be happy to provide you with the answer.