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Customer Service Policy
RSA Course Online is committed to providing exceptional customer service and a quality online training experience. In the event that we are unable to fulfill your service arrangements, we will contact you as soon as possible to discuss arrangements to resolve the situation.
THIS COURSE WILL TEACH YOU TO:
- Identify customers to whom service should be refused.
- Prepare and serve alcoholic beverages responsibly.
- Assist customers to drink within appropriate limits.
- Assist alcohol affected customers.
RSA TRAINING APPLIES TO:
- licensees;
- approved managers;
- staff, including promotional staff, involved in the sale, supply and service of alcohol;
- volunteers, including club directors, who have liquor service responsibilities and
- security officers with crowd control duties.
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